US Telecom Giant Boosts Uptime to 99.5% with End-to-End QA Excellence
Learn how QASmartz improved the performance, accuracy, and reliability of workflows for a leading fiber-optic telecommunication service provider that processes several thousand orders on a daily basis.
Industry
Telecom
Location
USA
Deliverables
Functional, Integration, Regression, API, UI/UX, Workflow Testing, Data Validation, UAT Support
Client Overview
The client is a large-scale service provider of telecom services in the USA, providing fiber-optic connectivity and enterprise network solutions across diverse regions. It has high volumes of customer leads, complex ordering for fiber-optic services, and high volumes of enterprise accounts dependent on real-time processing and operational visibility.
Business Challenges
With the high volume of data, fragmented workflows, and complex rules of order,
several operational bottlenecks have appeared. They were:
several operational bottlenecks have appeared. They were:
High Volume, Data Quality Issues
Tens of thousands of customer leads would arrive with inconsistent or incomplete data, delaying the order processes for the downstream business.
Complex Business Rule Automation
The process was getting time-consuming with a tendency for more errors, since rules for fiber qualification, order validation, and approval had to be processed manually.
Fragmented Workflows Across Teams
At various stages, the order was routed through various internal units that were inefficient and inconsistent in processing the order.
Difficult Bug Replication
Extremely complex workflows with numerous permutations made defect reproduction quite time-consuming and complicated.
Growing Customer Base Needing Scalability
The platform needed to support increasing volumes of leads with consistency in terms of accuracy, visibility, and reliability.
Our Comprehensive Solutions
QASmartz followed structured testing and validation for scalability and performance, maintaining data reliability across all workflows.
Centralized Leads Management & Validation
Developed a lead-management module with automated data validation to improve data integrity and reduce errors early in the process.
End-to-End Workflow Automation
Built workflows covering the entire fiber-optic order journey and implemented flexible business rules to automate order qualification and processing.
Real-Time Dashboards & Reporting
Designed dashboards that display real-time information on the status of various orders placed, thus enhancing transparency and informed decision-making.
Security & User Management Controls
Enabled role-based access, audit trails, and enterprise-level user management to maintain secure and compliant operations.
Complete Testing Processes Implemented
Functional testing to make sure features worked as expected, UI/UX testing to confirm the interface consistency, regression testing to maintain stability, and more.
Results & Improvements
Structured QA strategies followed by QASmartz brought significant improvement in accuracy,
speed, and system reliability. Some of the key outcomes:
speed, and system reliability. Some of the key outcomes:
Tech Stack Used
Testing & Validation
Postman, JMeter
Test Management
Jira, Excel-based Traceability Sheets
Automation
Selenium
Collaboration & Documentation
Confluence
Development Integrations
Git
Backend
SQL for data validation queries
Key Takeaway
QASmartz, therefore, enabled the client to automate their business processes and execute at much higher
speeds while ensuring great system reliability. Functional and integration testing,
strong workflow validation, and state-of-the-art data quality checks now
confidently support high-volume enterprise orders on the platform.
speeds while ensuring great system reliability. Functional and integration testing,
strong workflow validation, and state-of-the-art data quality checks now
confidently support high-volume enterprise orders on the platform.
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